Be Open for Business 24 Hours a Day
While your business has operating hours, a website does not. Inquiries in the middle of the night? Sales after 9pm? All of these are possible with a custom website done by us. Place frequently asked questions in a easy-to-find FAQ page in your website, and you’ve got a place for customers to look for information when there is no one available on the phone. Have an E-commerce system set up, and customers can pay you in the middle of the night, securing the order, awaiting your delivery and follow-up the next morning. Imagine, a website can earn you money while you sleep. Don’t have a website? You will lose out to those that do.
Make Money From Your Site
Retail costs are high, manpower costs are high, inventory storage costs are high.. with a website, all these costs can be reduced or eliminated entirely. With an E-commerce site, your shopfront is not just in one physical location… its on everyone’s phone. With an E-commerce site, the software within the website is the salesman, the cashier, the accountant, the marketer, the inventory manager and the market analyst all in one.. and it works 24 hours a day, 7 days a week, all year round.
Reach New Markets Locally or Internationally
An online presence allows you to reach out to markets outside your comfort zone. There is no need for a regional office in a neighbouring country just to do market outreach, when your website can be seen via the entire world. If your products can be shipped internationally, all the more better.
Get Customer Feedback
The Customer is King. By allowing customers an easy, hassle-free way to provide feedback for your products or services, it gives you a chance to improve on it, thus increasing future sales as well as existing customer retention. If customers have an outlet to provide feedback online, it saves the customer a lot of time, and they are more likely to provide genuine feedback.. as compared to a face-to-face feedback form, which some customers will be shy to provide honest criticism of your product or service when in the presence of your service provider or salesperson. It is also easier to provide freebies or rewards to customers when they leave feedback, as the system can simultaneously record feedback and reward customers once the survey is complete.